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Average Speed to Answer (ASA) shows the ASA of calls to a live customer service representative on the UnitedHealthcare for Health Care Professionals line.
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NOTE: The scope of this reporting is on claims processed on UnitedHealthcare's UNET claims processing platform. UNET is the largest and most comprehensive claim processing system within UnitedHealthcare. At this time, this report does not include data on claims processed on the claims systems of recently acquired entities such as PacifiCare, Oxford, MAMSI, or UnitedHealthcare of the River Valley, nor does it include claims data on government programs such as Medicare, Medicaid and SCHIP.
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