Your local network contact is available to answer questions regarding participation in our network, contracting, credentialing, fee schedules, the administrative guide, and policies and procedures. For questions regarding patient eligibility and benefits, visit Patient Eligibility & Benefits or call our UnitedHealthcare for Health Care Professionals telephone line (United Voice Portal) at 1-877-842-3210, then say "benefits and eligibility."
UnitedHealthcare for Health Care Professionals (United Voice Portal) To inquire about patient eligibility & benefits, check claim status, submit a pratice-facility update, request information about joining our network, credentialing status, obtain (appeal, claim project, and notification) process information or review our privacy practices, call the UnitedHealthcare for Health Care Professionals telephone line at 1-877-842-3210.
UnitedHealthcare Online Help Desk
If you are experiencing technical problems, need assistance in using the Web site, have login or User ID/Password issues, or have questions related to transaction results, data displayed or claims submitted through the site, call our toll-free Help Desk at 1-866-UHC-FAST (842-3278).
Electronic Payments & Statements (EPS)
For assistance in signing up for EPS or to request an enrollment form, call 1-866-UHC-FAST (842-3278) and select option 5.
Pharmacy Services To request a copy of our Prescription Drug List (PDL), call 1-877-842-1508. To inquire about or request drug coverage, call 1-877-842-1435.
For information about our easy Rx fax procedures, call 1-888-327-9791.
Practice-Facility Updates Maintaining your contact and billing information is critical to receive important updates regarding procedure and policy changes, useful administrative information and timely delivery of your claims payments.You can update or submit your Practice-Facility information online, by fax or telephone.
Online - using Practice-Facility Updates
Fax - download appropriate form for submission
Telephone - UnitedHealthcare for Health Care Professionals line (United Voice Portal) 1-877-842-3210,
say "health care professional services", then "demographic changes."
Care Coordination (SM) Contact the Care Coordination telephone number listed in your UnitedHealthcare Physician, Health Care Professional, Facility and Ancillary Provider Administrative Guide or the number listed on the back of the patient's medical ID card.
Mental Health - Substance Abuse - Vision or Transplant Services
To inquire about a patient's behavioral health, vision or transplant benefits, please reference the patient's medical ID card for carrier information and contact numbers. Additionally, United Behavioral Health is committed to supporting primary care physicians in identifying, treating and referring patients with behavioral health disorders. Primary care physicians who would like to speak with a psychiatrist regarding the use of psychotropic medications and/or treatment may call our Psychiatric Information Line at 1-877-633-7824 (Monday - Friday, 9 a.m. - 5 p.m. Central).
Electronic Data Interchange (EDI) Claims UnitedHealthcare connects with multiple clearinghouses to allow health care professionals to submit claims electronically via their practice management software. To answer questions regarding your EDI options for electronic claims submission, obtain a list of clearinghouses that submit directly to UnitedHealthcare, or assistance in establishing an EDI connection, call 1-800-842-1109.
