Electronic Payments and Statements

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General Questions	Return to Top
What benefits does EPS provide to our health care organization?
What is Electronic Payments and Statements?
What is a HIPAA-compliant 835 data file?
What is a consolidated 835 file?
Will we need to switch banks to take advantage of EPS?

Getting Started	Return to Top
After we submit our enrollment online, when can we expect our first payment to be sent electronically?
Can we enroll in EPS and set up separate accounts by payer for consolidated payments?
Can we sign up for EPS if our organization uses a billing service?
Do we need access to www.UnitedHealthcareOnline.com to register for EPS?
Does enrollment in EPS affect the way we submit claims?
How do we secure a User ID and Password to UnitedHealthcare Online?
How do we set up electronic claim submission so we can send and receive claim information electronically?
How do we sign up for EPS or make changes to our current payment selection?
How will we be able to reconcile our payments if the paper EOB will no longer be sent to us?
If we want to begin receiving the consolidated HIPAA 835 from UnitedHealthcare, what must we do to initiate the process?
The Web site for EPS displays exantebankeps. Can you tell us about Exante?
We don't have checks for this account. Is it ok to use the information from the deposit slip instead?
What benefits does EPS provide to our health care organization?
What does the Electronic Payments and Statements service cost?
What is ACH Addenda?
What is Electronic Payments and Statements?
What is a HIPAA-compliant 835 data file?
What is a consolidated 835 file?
What is the Routing Transit Number (RTN) and where do I find it?
Will all of our claims be paid electronically?
Will we need to switch banks to take advantage of EPS?

Post Enrollment Questions	Return to Top
At times we receive two consolidated 835 files on the same day. Why does this occur and do we need to process both files?
Can funds be removed from my depository bank account?
Can our clearinghouse download the consolidated 835 from UnitedHealthcare Online?
Can the Payment and Remittance information be segregated by something other than Tax Identification Number (TIN)?
Can we search for the payment and/or remittance data we need?
Do we need any software to utilize the Download 835 solution?
Does claim payment format (whether electronic ACH or check by mail) affect retroactive adjustments?
How can we request a copy of an 835 that is more than 90 days old?
How can we start receiving a consolidated HIPAA 835 data file?
How do we know which remittance equates to our deposit?
How do we look up information for more than one Tax Identification Number (TIN)?
How long is EOB information retained on the UnitedHealthcare Online Web site?
How will we receive claims payments and EOB information for posting receipts and reconciling patient accounts?
If we change our EPS profile (i.e., banking information, mailing address, etc.), when will it be effective?
Is it possible to print Explanation of Benefits (EOBs) that appear online?
Is there an 835 Companion Guide? If so, how can we request one?
Uniprise
WPC
We want to download the consolidated 835 from UnitedHealthcare Online. How do we stop the 835s from being sent to our clearinghouse?
What do we do if the adjustments do not provide us with enough information to post?
What do we do if we need to forward an EOB to another payer?
What if we have additional questions regarding Electronic Payments and Statements?
What is EPS Notify?
Where can we get detailed information about how to use the Payment and Remittance tools in EPS?
Why are the EPS adjustment codes different from those used on the paper EOBs?
Will we receive the consolidated 835 file on the same day funds are transferred into our depository bank account?