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The Notification Intake Average Speed to Answer (ASA) graph shows the ASA for calls to UnitedHealthcare's notification intake for inpatient and outpatient procedures (in seconds). This ASA does not include the radiology notification program.
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NOTE: The scope of this reporting is on claims processed on UnitedHealthcare's UNET claims processing platform. UNET is the largest and most comprehensive claim processing system within UnitedHealthcare. At this time, this report does not include data on claims processed on the claims systems of recently acquired entities such as PacifiCare, Oxford, MAMSI, or UnitedHealthcare of the River Valley, nor does it include claims data on government programs such as Medicare, Medicaid and SCHIP.
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