Percent of Calls Answered in 90 Seconds

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The Percent of Calls Answered within 90 seconds graph shows the percentage of calls to the UnitedHealthcare for Health Care Professionals line answered within 90 seconds.

If you have questions about the Scorecard, please email scorecard@uhc.com.

NOTE: The scope of this reporting is on claims processed on UnitedHealthcare's UNET claims processing platform.  UNET is the largest and most comprehensive claim processing system within UnitedHealthcare.  At this time, this report does not include data on claims processed on the claims systems of recently acquired entities such as PacifiCare, Oxford, MAMSI, or UnitedHealthcare of the River Valley, nor does it include claims data on government programs such as Medicare, Medicaid and SCHIP.