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When you send UnitedHealthcare information about your patient, we will respect the privacy and the confidentiality of that information, as well as all other information that we accumulate. To safeguard our enrollees' privacy, we have adopted the following privacy principles and information practices:
- We respect our enrollees' privacy. Every individual has an expectation of privacy in the administration of his/her personal information that includes sensitive benefit and claims information.
- Our enrollees have the right to review and to correct their personal information. They may review such information and notify us of errors or omissions.
- We manage our enrollees' personal information with care. We collect and maintain information to administer our business and to provide products, services and information of importance to our enrollees. We provide security safeguards in the handling and maintenance of our enrollees' information to protect against risks such as loss, destruction or misuse. We conduct regular audits to guarantee appropriate and secure handling and processing of our enrollees' information.
- We do not engage in the sale or trading of mailing lists or personal information.
- We require our business affiliates to abide by our privacy principles. In our business dealings, we hold our contractors, affiliated companies, and partners to the same high ethical standards in protecting your privacy by requiring that they pledge to uphold these privacy principles.
- We will enforce our principles. In holding our affiliates and ourselves to these privacy principles, we pledge to vigorously enforce sanctions for the violation thereof.
If you choose to communicate with us using unsecured e-mail, please be aware that e-mail messages sent in clear text over the public Internet, as opposed to through www.unitedhealthcareonline.com, can be observed by an unintended third party. If you wish to keep your information or your patients' information private, please do not send sensitive or personal information or requests for sensitive or personal information unless you use a secure function within www.unitedhealthcareonline.com to do so. If you have inquiries regarding personal information, you may contact our Network Management relations liaison.
Our site may use an order form for users to request information, products, and services. We may also need to collect financial information or credit card numbers. We would use such financial information to bill you for the products and services you order, if any.
If we provide advertiser-sponsored information, we would also use this information to allow our advertisers to reach the right audience. In this role, we would play the middleman. Advertisers would give us the advertisements and tell us the audience they would like to reach. We would then take the ad and display it to those of you meeting that criterion. Our approach benefits your privacy- the advertiser never has access to information about you individually.
We analyze click stream data to track trends and behaviors. We use it in a way that's similar to a traffic report: it tracks trends and behaviors without identifying individuals. We are interested in our audience size, return visit rates, and similar data on an aggregate basis.
As part of the click stream, we capture the URL you came from when you arrive at our site, as well which URL you go to next (whether or not this URL is on our site). We also capture date and time information of visits, pages visited, and the time you spend with us.
We do not use cookies to track, report on activity when you are not on our site, or pass your data to other sites. We do not use cookies to collect personal information such as your email address. We do not combine information collected through cookies with other personal information. We make no attempt to look at or examine other cookies or information that may be stored on your computer.
- Believe in good faith that the law requires it;
- Need to protect our rights and property;
- Enforce our online agreements governing our sites; or
- Act to protect the interest of our enrollees, registered users, guests or others.
If we receive a subpoena or similar legal process demanding release of any information about you, we will notify you before complying with the request, unless we believe law prohibits such notification or time does not permit it. We do not uniformly share information with outside parties, including government agencies.
A third party, acting on our behalf, may write or call in the process of performing usability research about our site. Any research projects will clearly identify themselves. Our site researchers will never have access to your private health information and will never ask about your private health.
- American Civil Liberties Union (ACLU) for pamphlets on consumer privacy
- Electronic Frontier Foundation
- Electronic Privacy Information Center (EPIC) for Privacy Information
- Health Privacy Project (HPP)
- Privacy Issues Page from the Center for Democracy and Technology (CDT)
- The EPIC Cookies Page for news, definitions and links
- How to Protect Your Privacy from the Federal Trade Commission (FTC)
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