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The Volume of Health Care Professional Self Service Transactions graph shows the estimated percentage of transactions completed via:
- UnitedHealthcareOnline.com
- UnitedHealthcare for Health Care Professionals telephone line interactive voice response system (does not include transactions completed by opting out to a customer service representative)
- Electronic business-to-business transactions
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NOTE: The scope of this reporting is on claims processed on UnitedHealthcare's UNET claims processing platform. UNET is the largest and most comprehensive claim processing system within UnitedHealthcare. At this time, this report does not include data on claims processed on the claims systems of recently acquired entities such as PacifiCare, Oxford, MAMSI, or UnitedHealthcare of the River Valley, nor does it include claims data on government programs such as Medicare, Medicaid and SCHIP.
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